Create a Service Level Agreement governing 24×7 Level 2 incident response for critical bare-metal servers orchestrating high-frequency trading workloads across multi-region data centers

Generate create a service level agreement governing 24×7 level 2 incident response for critical bare-metal servers orchestrating high-frequency trading workloads across multi-region data centers for Computer Systems Design and Related Services industry

Computer Systems Design and Related Services

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Upload existing architecture diagrams, topology documents, or system specs that define the HFT bare-metal infrastructure
How should the SLA classify these critical systems in terms of uptime and availability requirements?
Which global financial centers require 24×7 Level 2 incident response?
Define specific SLA targets for each incident severity level (format: Sev-1=00:05, Sev-2=00:15, Sev-3=02:00)
Which financial regulations must this SLA align with?
Define notification chains and escalation contacts per incident tier
How should the SLA measure and report performance?
Specify permitted maintenance periods across global markets (format: Region=Start-End, e.g., NY=18:00-19:00 UTC)
Define pre-approved initiative spend limits for emergency response (format: Tier=$X/threshold)
Provide any industry-specific clauses, exclusions, or unique requirements
What format should incident documentation support for regulatory examinations?
List critical external vendors/services and their SLA impact (e.g., Exchange feeds=$20M/hr outage, ISP latency>2ms=$1M/market-close)