Create an Incident Report for intermittent connectivity drops across a multi-site SD-WAN deployment during peak trading hours for a financial services client

Initial Incident Evidence *

Affected Trading Sites * Select affected locations Primary Data Center - New York NYSE DR Data Center - Chicago CME London - LSE & LIFFE Tokyo - JPX & TSE Singapore - SGX Hong Kong - HKEX Frankfurt - Deutsche Börse Paris - Euronext Toronto - TSX Sydney - ASX Multi-regional sites across Americas Multi-regional sites across EMEA Multi-regional sites across APAC Global enterprise-wide deployment

Impact Severity Classification * Select business impact classification P0 - Market disruption: Trading halt >5 minutes P1 - Critical: Order execution delays 30s-5min, >$1M potential loss P2 - High: Latency spikes >100ms, visible to traders, >$100K potential loss P3 - Moderate: Occasional drops 1-30s, <$10K potential loss P4 - Low: Intermittent micro-outages <1s, minimal trader impact

Peak Trading Hours * Select relevant trading windows NYSE Opening Bell 9:30-10:30 AM ET NYSE Market Close 3:00-4:00 PM ET European Open 9:00-11:00 AM GMT Pre-market 4:00-9:30 AM ET Asian Open 9:00-11:00 AM JST/SGT After-hours trading 4:00-8:00 PM ET Futures rollover period monthly Options expiration week Fed announcement window Earnings announcement hours Cross-market arbitrage windows 24/7 crypto trading overlap

SD-WAN Provider Details *

Financial Regulatory Requirements * Select primary regulatory concerns SEC Regulation SCI - System Compliance and Integrity CFTC Part 40 - Core Principle Compliance FINRA Technical Specifications for Market Data MiFID II - European Market Infrastructure Regulation GDPR - Data protection during incident logging SOX 404 - IT controls documentation FedRAMP - Federal cloud compliance (if applicable) PCI-DSS - Payment card data protection Basel III - Operational risk requirements Dodd-Frank Title VII - Swap data reporting MAS Technology Risk Management Guidelines FCA Operational Resilience requirements

Stakeholder Notification Matrix * Select notification priorities C-Suite & Board - Executive briefing within 1 hour Risk Management - Ongoing exposure assessment Trading Floor Management - Real-time operational updates Compliance Officer - Regulatory filing preparation External Clients - Affected trading partners Market Regulators - SEC/CFTC incident reports Prime Brokers - SLA violation notifications Exchange Operations - Market impact coordination NOC/IT Operations - Technical remediation teams Vendor Partners - SD-WAN provider escalation Legal Counsel - Incident liability assessment Conduct comprehensive multi-channel notification

Preliminary Root Cause Categories * Select primary technical focus areas ISP/MPLS circuit degradation or packet loss SD-WAN controller failover or configuration drift Application-aware routing misfiring on trading protocols QoS/policy engine incorrectly throttling trade flows Edge device resource exhaustion during peak traffic Path selection algorithm oscillating between links Security policy (SSL decrypt, firewall) introducing latency DNS resolution delays affecting market data feeds BGP route flap between edge routers Cloud orchestrator API rate limiting during auto-scaling WAN optimization cache corruption LAN-side microburst causing queue drops

Required Report Deliverables * Select report deliverables Executive Brief - 2 page summary within 1 hour Technical Deep Dive - Packet analysis and logs within 4 hours Regulatory Filing - SEC/CFTC Form 19b-4 within 24 hours Client Impact Report - Detailed customer notification with 48-hour follow-up Post-Incident Review - RCA presentation for board within 5 business days Process Improvement Plan - Technical remediation roadmap with 30-day timeline Combined comprehensive package - All deliverables above

Business Continuity Requirements *