Customer review responder

Review Content *

Response Goal * Select response goal Empathize and apologize Thank and appreciate Clarify and explain Offer resolution Retain customer Address concerns Build trust Show accountability Provide support Encourage dialogue Redirect privately Showcase improvement Demonstrate care Resolve complaint Express gratitude

Key Points

Review Type Select review type Positive review Negative review Neutral review Mixed review Complaint Compliment Feature request Bug report Service issue Product issue Shipping issue Billing issue Support issue General feedback Suggestion

Response Tone Select response tone Professional and formal Warm and friendly Empathetic and caring Apologetic and humble Grateful and appreciative Helpful and supportive Confident and reassuring Personal and authentic Concise and direct Detailed and thorough Understanding and patient Proactive and solution-focused Transparent and honest Respectful and courteous Brand-aligned

Response Strategy Select response strategy Public response only Public + private follow-up Redirect to private channel Acknowledge and resolve Thank and learn Apologize and improve Clarify and educate Showcase values Demonstrate expertise Build relationship Turn critic into advocate Address root cause Prevent future issues Show continuous improvement Highlight positive changes

Platform Context Select platform Google Reviews Yelp Facebook Amazon App Store (iOS) Google Play Store TripAdvisor Trustpilot Better Business Bureau Glassdoor LinkedIn Industry-specific platform Company website Social media Third-party review site

Business Type Select business type E-commerce/Retail Restaurant/Food service Healthcare Professional services Technology/Software Hospitality/Travel Automotive Real estate Finance/Banking Education Beauty/Wellness Home services Entertainment Non-profit B2B services Manufacturing Legal services Consulting Agency Other

Response Length Select response length Brief (1-2 sentences) Concise (2-3 sentences) Standard (3-5 sentences) Detailed (5-7 sentences) Comprehensive (7+ sentences) Match review length Platform-appropriate Minimal acknowledgment Thorough explanation Personal message

Call-to-Action Select call-to-action Contact us directly Visit our website Try again Update their review Share more feedback Join our community Follow us on social media Sign up for updates Schedule a consultation Request a refund Exchange the product Leave another review Refer friends No specific action Continue the conversation

Brand Voice Select brand voice Professional and trustworthy Friendly and approachable Caring and empathetic Innovative and forward-thinking Reliable and dependable Fun and playful Sophisticated and premium Down-to-earth and genuine Expert and knowledgeable Personal and intimate Confident and authoritative Humble and learning-focused Community-oriented Solution-focused Customer-centric

Escalation Level Select escalation level Standard response Priority response Urgent escalation Executive attention Legal consideration Public relations concern Viral potential Repeat customer issue High-value customer Influencer/Public figure Media attention Competitor mention Safety concern Compliance issue Routine feedback

Follow-up Plan Select follow-up plan No follow-up needed Monitor for reply Private message follow-up Email follow-up Phone call follow-up Survey follow-up Check-in after resolution Request updated review Share improvement updates Invite to beta program Offer loyalty program Schedule consultation Provide additional resources Connect with specialist Track resolution progress

Special Instructions