Generate an Incident Report for VMware virtual environment outages caused by defective firmware on ESXi hosts delivered to a SaaS client

Generate generate an incident report for vmware virtual environment outages caused by defective firmware on esxi hosts delivered to a saas client for Computer Systems Design and Related Services industry

Computer Systems Design and Related Services

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Allowed: LOG, TXT, PDF, XLSX, JSON, XML

Max size: 100MB

Upload complete technical evidence: ESXi host logs, vCenter events, hardware diagnostics, OEM firmware release notes with known issues, SaaS client monitoring data, and change-control records
Select the specific SaaS client tier and service levels impacted by the incident
Quantify the affected environment: number of ESXi hosts, total VMs, storage arrays, networks, and percentage of total client estate impacted
Specify the original equipment manufacturer responsible for the defective firmware and incident severity classification
Identify applicable compliance requirements that may affect incident reporting and client communications
Define the stakeholder audience groups requiring incident report dissemination
Specify quantifiable business impact: lost revenue per hour, penalty clauses triggered, resource costs, and client compensation estimates
Provide complete incident timeline: detection time, client notification, vendor response times, temporary fixes implemented, permanent solution deployment, and post-incident validation schedule
Select preferred format and depth for the incident report deliverable
Specify monitoring and validation requirements for permanent resolution: automated health checks, client acceptance criteria, and ongoing vendor support coordination